Global Shipping Policy

1. Shipping cost and delivery time by region

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Note 1: Shipping time does not include customs inspection time. If customs performs a random inspection, the actual delivery date will depend on customs.

Note 2: All shipments within Asia are handled by SF Express.

Note 3: Shipments to the United States/Canada are handled by EMS.

Note 4: Tianyiai will do its best to deliver products worldwide, except for special cases (such as Cambodia, where delivery is currently not possible due to instability). We will strive to get the products to you, and if you have any questions, please contact our customer service.

2. Instructions for overseas ordering

1. Payment method

Tianyiai offers credit card services (Visa, MasterCard, JCB). All products are priced in New Taiwan Dollars ($TWD). The actual payment amount will depend on the exchange rate of the bank.

2. Recipient information

• Please fill in the full name of the recipient as it appears on the ID card or passport.
• The delivery address must include the correct postal code.
• For regions outside of Mainland China, Hong Kong, and Macau, recipient information must be filled in English. Please avoid using abbreviations.
• Please confirm that the delivery information you entered is correct before submitting the order. If you have any questions, feel free to contact customer service at any time, and we will do our best to assist you. If the package cannot be delivered due to incorrect recipient information and there is no one to sign for it, causing the package to be returned, due to the complex air delivery process, Tianyiai will directly cancel the entire order, and the order amount will be refunded after deducting shipping costs.

3. Invoice

Purchases made from abroad are exempt from taxes and do not require an invoice (according to Taiwan's Business Tax Law: direct export of goods or services to foreign buyers is exempt from invoicing).

4. Tariffs

• Generally, packages are randomly checked, and taxes will only apply if your package is inspected.
• Product prices and shipping fees do not include taxes or fees that may be applied by customs or postal authorities in the destination country. All taxes and fees are the buyer's responsibility. For fees that may arise before receiving the package, you should check your local customs website. We will quote based on the actual quantity of each box ordered.
• If you need information related to the product, please contact us via the customer service details below.
• If the package incurs customs duties due to national regulations, and the buyer is unwilling to pay the customs duties and the package is returned, please note that Tianyiai will not refund the fees.

3. Instructions for overseas returns and exchanges

1. Only "returns for defective products" are accepted for overseas orders. If you receive a defective product, please contact customer service within 10 days from the date of receipt and provide a photo of the product to the customer service team. If it is determined that the defect is not caused by human error (i.e., not caused by the customer), depending on the situation, Tianyiai will either send a replacement product or directly convert the money into "Member Shopping Credits" for future use.
2. Due to the complexity of international shipping procedures and different national laws, Tianyiai is unable to provide return and exchange services for overseas orders. Please carefully confirm the details of your order before making a purchase. We apologize for any inconvenience caused. Tianyiai will closely monitor the quality of the process and will enhance verification before shipping, ensuring you can shop with confidence.

4. Other important considerations

Due to the impact of the COVID-19 pandemic, delivery locations and times may be adjusted at any time. If you need real-time information, you can contact the customer service department.

For international orders, there are different thresholds for free shipping depending on the region, and these orders will not be eligible for domestic free shipping promotions. For details, please refer to the table above.

The discounted price in the shopping cart is already the promotional price and will not count toward the free shipping threshold.