Shopping policy

Tianyiai Online Shopping Terms

You are welcome to make purchases on the Tianyiai website. To protect your rights and interests, please read the following terms of agreement carefully before purchasing. The terms of this agreement are to protect the interests of "you" and "Hong Kong Tianyi Ai Herbal Technology Co., Ltd. Taiwan Branch (hereinafter referred to as Tianyi Ai)". When you click the "I agree" option or on the Tianyi Ai website By ordering, paying, consuming or performing related actions, you are deemed to have known in advance and agreed to abide by all the terms of this agreement.

Note: If you are under the age of 18, please confirm that your parent or guardian has read, understood and agreed to all the terms of this agreement and agrees that you browse the Tianyiai website before you can continue to use this service.

1. Cognition and Acceptance of Terms

  1. Hong Kong Tianyi Ai Herborist Technology Co., Ltd. Taiwan Branch (hereinafter referred to as "Tianyiai") provides Tianyiai ( services (hereinafter referred to as "the Service") in accordance with these Terms of Service. . When a member uses this service, it means that he has read, understood and agreed to accept all the contents of these terms of service, and fully accepts the existing and future derived service items and contents of this service. Tianyi Ai has the right to modify or change the contents of these Terms of Service at any time. The modified contents of the Terms of Service will be published on the website. Tianyi Ai will not notify members individually. Members are advised to pay attention to such modifications or changes at any time. When a member continues to use this service after any modification or change, the member is deemed to have read, understood and agreed to accept such modification or change. If you do not agree to the above modification or update of the Terms of Service, or do not accept any other agreement of these Terms of Service, the member should immediately stop using the Service.
  2. When a member uses or continues to use this service, it means that the member agrees to use electronic documents as a method of expressing his or her intentions.

2. Registration obligations of members

In order to use this service, members agree to the following:

  1. Provide the member's correct and latest information according to the prompts in the service registration form, and shall not register as a member in the name of a third party. Each member can only register and log in to one account, and cannot register and log in repeatedly.
  2. Maintain and update member personal information in real time to ensure its accuracy to obtain the best service.
  3. If a member provides any wrong or untrue information, or fails to provide information as instructed, or lacks necessary information, or registers an account repeatedly, Tianyiai reserves the right to suspend or terminate the membership without prior notice. account and refuse members to use this service.

3. Member Privacy Policy

Member registration and other specific information are protected and regulated in accordance with Tianyi Ai's "Privacy Policy". In addition, when shopping occurs on other websites than on this service website, the privacy rights will be based on other websites and has nothing to do with this website.

4. Member account, password and security

  1. After completing the registration process for this service, members will obtain a specific password and member account. It is the member's responsibility to maintain the confidentiality and security of the password and account.
  2. Members agree to the following:
    (1) When a member’s password or account is stolen or any other security issues occur, the member will immediately notify Tianyiai.
    (2) Member passwords should be changed regularly to increase security.
    (3) Each time the connection is completed, the use of the member account will be terminated.
    (4) Members’ accounts, passwords and membership rights are only for the member’s personal use and enjoyment, and may not be lent, transferred or shared with others.
    (5) When the account and password are stolen, used improperly, or in other circumstances where Tianyiai cannot identify whether they were used by the person himself, the damage caused will not be caused unless it is proven that it is caused by something that is attributable to Tianyiai. , Tianyi Ai will not bear any responsibility.
    (6) If Tianyi Ai knows that a member's account password has been used fraudulently by others, the use of the account (including the processing of transactions generated by the account) will be suspended immediately.
  3. The computer systems used for transactions between this website and members will ensure security that is in line with generally reasonable expectations.

5. Transaction and Shipping

  1. All products on the website are priced in New Taiwan Dollars (NTD).
  2. The product name, price, content, specifications, models and other related information presented on the product transaction page are all part of the contract concluded between the member and the company.
  3. When the member completes the product ordering process, an email will be automatically sent to the member's email address to notify the member that this website has received the member's ordering request.
  4. If a member places an order that exceeds the purchase limit of the product, the company will only ship the product according to the upper limit of the quantity.
  5. Members place orders based on the product quantity and price confirmation mechanism provided by this service. The order can only be accepted after the company confirms the order content and inventory through warehousing. And will be shipped to members within three working days.
  6. In order to protect the rights and interests of members, members can apply to cancel the order before the order is confirmed. However, if the current order enjoys cross-product or full/full item discounts, if there is a need to cancel or return the product, it must be recalculated based on the current product order.
  7. Our company uses electronic invoices, which will be issued seven days after shipment. Donation will be preset when you check out. If you need to return it to your home or request a paper copy, you can choose from the drop-down menu.

6. Returns and refunds

  1. Overseas, only "defective returns" service is accepted. If you receive defective goods, please contact the official customer service within ten days of receiving the goods and send photos of the goods to the customer service staff. If it is determined that the defect is not human-made (not caused by the customer), Tianyi Ai will, depending on the situation, resend the product or directly convert the money into "Member Shopping Credit" for next use.
  2. Due to the complicated procedures for air parcel delivery in overseas areas and the different laws of various countries, Tianyiai cannot provide overseas return and exchange services. Please carefully confirm the order content when purchasing products. We apologize for any inconvenience caused. Tianyi Ai will strictly control the quality of the process and will strengthen confirmation before sending the package. Please feel free to shop.

7. Stopping and interrupting services

The Company will maintain the normal operation of systems and services in accordance with generally reasonable techniques and methods. However, the Company has the right to stop or interrupt the provision of this website under the following circumstances:

  1. When carrying out necessary maintenance and construction on the electronic communication equipment of this website.
  2. When sudden electronic communication equipment failure occurs.
  3. When the electronic communication service applied for on this website is stopped and the service cannot be provided.
  4. This website is unable to provide services due to force majeure factors such as natural disasters or other factors that are not attributable to the company.

8. Protection of intellectual property rights

  1. The software or programs used by this website and all content on the website, including but not limited to works, pictures, files, information, materials, website structure, website screen arrangement, and web design, are owned by this website or other rights holders according to law. Property rights, including but not limited to trademark rights, patent rights, copyrights, business secrets and proprietary technologies, etc. No one may use, modify, reproduce, publicly broadcast, adapt, distribute, publish, publicly publish, perform restoration engineering, decompile or reverse assemble without permission. If users wish to quote or reproduce the aforementioned software, programs or website content, they must obtain prior written consent from this website or other rights holders in accordance with the law. It is the user's obligation to respect intellectual property rights. If there is any violation, the user shall be liable for damages to this website (including but not limited to litigation costs and attorney's fees, etc.).
  2. Under the principle of respecting the intellectual property rights of others, users agree not to infringe upon the intellectual property rights of others when using the services of this website.
  3. If a user is involved in infringement, this website may suspend all or part of its services, or directly cancel the user's account.
  4. If you find that your intellectual property rights have been infringed, please send the circumstances of the infringement and contact information, along with a true statement and a statement of legal intellectual property rights, to the customer service center at

9. Authorization of members to this website

  1. For information uploaded, transmitted, input or provided by members, members agree that this website may collect, process, save, transmit and use such information within a reasonable scope to provide members with other information or services, or to compile member statistics, or Conduct surveys or research on online behavior, or for any other lawful use.
  2. If a member does not have the legal right to authorize others to use, modify, reproduce, publicly broadcast, adapt, distribute, distribute, or publicly publish certain information, and to sublicense the aforementioned rights to a third party, please do not upload, transmit, or input the information without authorization. Once any information provided or provided to this website is uploaded, transmitted, input or provided to this website by a member, it is deemed that the member has given permission to this website. Members have no objection to the unconditional use, modification, reproduction, public broadcast, adaptation, dissemination, distribution, and public publication of such materials, and may transfer the aforementioned rights to others. Members shall also ensure that the use, modification, reproduction, public broadcast, adaptation, dissemination, distribution, public publication, and sublicensing of such materials by this website will not infringe the intellectual property rights of any third party, otherwise they shall be liable for damages to this website ( Including but not limited to litigation costs and attorney fees, etc.).

10. Special authorization matters

Due to the use of online transactions or activities provided by this service, the delivery or retrieval of goods (or gifts, etc.) may be completed through logistics or warehousing operators. Therefore, members agree and authorize Tianyi Aide to view the website For the needs and purposes of road transactions or activities, the personal information provided by members and necessary for delivery (such as recipient's name, delivery address, contact number, etc.) will be provided to logistics warehousing operators and related cooperating manufacturers to facilitate Complete the delivery and retrieval of the goods (or gifts, etc.).

11. Website advertising analysis

This service has installed analysis and advertising functions. This function only analyzes page views and advertising effectiveness to optimize the usage process. If you want to deactivate such analysis and advertising functions, it is recommended that you refer to the non-disclosure method provided by Google or third-party services to deactivate the service. However, the technology involved in service deactivation has a certain probability of affecting the use of this service.

12. Other terms

  1. All service descriptions on this website are part of these User Terms. For matters that are not regulated, please refer to relevant matters, web descriptions of individual products and other service descriptions for details.
  2. If there is any doubt about these user terms, they shall be interpreted in favor of consumers.
  3. If all or part of any clause in these shopping terms is invalid, it will not affect the validity of other clauses.

13. Refuse or terminate membership use

Members agree that Tianyi Aide, based on the consideration of maintaining transaction security, will terminate the member's password, account (or any part thereof) or this service for any reason, including but not limited to lack of use, or violation of the express provisions and spirit of these Terms of Service. (or any part thereof), or remove and delete any "Member Content" within the Service. In addition, members agree that Tianyiai will not be liable to members or any third party if the use of this service (or any part thereof) is terminated.

Right to amend:

This shopping official website has the right to revise this privacy statement and related notices at any time, and may publish the revision on this shopping official website without prior individual notification. You can read the revised privacy statement in detail on this shopping official website at any time. and related notification matters.