Tianyiai online shopping terms

Welcome to shop on Tianyiai's website. To protect your rights and interests, please read the following terms and agreements carefully before making a purchase. These terms are intended to protect the interests of "you" and "Hong Kong Tenergy Biotech Co., Limited Taiwan Branch (hereinafter referred to as Tianyiai)." When you click "I agree" or place an order, make a payment, consume, or take any related actions on the Tianyiai website, it means you have been informed and agree to follow all terms of this agreement.

Note: If you are under 18 years old, please ensure that your parents or guardians have read, understood, and agreed to all the terms of this agreement and consent to your access to the Tianyiai website before you can continue using this service.

1. Awareness and acceptance of terms:

1. Hong Kong Tenergy Biotech Co., Limited Taiwan Branch (hereinafter referred to as "Tianyiai") provides the Tianyiai service (https://www.tianyiai.com) (hereinafter referred to as "this Service") in accordance with the terms of service. By using this service, members acknowledge that they have read, understood, and agree to accept all the contents of these terms of service, and also fully accept the items and content of services that arise now and in the future under this service. Tianyiai reserves the right to modify or change the content of these terms of service at any time. The modified content of the terms of service will be published on the website. Tianyiai will not notify each member individually, and members are advised to regularly check for these modifications or changes.
2. When a member continues to use this service after any modification or change, they are considered to have read, understood, and agreed to accept those modifications or changes. If you do not agree with the modifications or updates to these terms of service or do not accept any other agreement within these terms, the member must stop using the service immediately.

2. Member registration obligations:

To use this service, members agree to the following:

1. Provide accurate and up-to-date information as prompted in the service registration form and not register as a member under a third-party name. Each member is allowed to register and log in with only one account; multiple registrations are not permitted.

2. Maintain and update the member’s personal information in real-time to ensure accuracy and to provide the best service possible.

3. If a member provides any incorrect or false information, fails to provide information as instructed, lacks necessary information, or registers multiple accounts, Tianyiai reserves the right to suspend or terminate the member's account without prior notice and refuse to allow the member to use this service.

3. Member privacy policy:

Member registration and other specific information are protected and managed according to Tianyiai's "Privacy Policy." Additionally, when shopping occurs on websites other than this service website, privacy will be governed by those other websites and is not related to this website.

4. Member account, password and security:

1. After completing the registration process for this service, members will receive a specific password and member account. It is the member's responsibility to maintain the security and safety of the password and account.
2. Members agree to the following:
   (1) If the member's password or account is stolen or any other security issues arise, the member will immediately notify Tianyiai.
   (2) The member's password should be changed regularly to enhance security.
   (3) Once each connection is completed, the member's account usage is considered finished.
   (4) The account, password, and membership rights are solely for the member's use and ownership, and cannot be lent, transferred, or shared with others.
   (5) If the account and password are stolen, misused, or in cases where Tianyiai cannot determine whether it was used by the member, Tianyiai will not be liable unless it is proven to be caused by Tianyiai.
   (6) If Tianyiai becomes aware that a member's account password has been fraudulently used by someone else, the use of the account (including the handling of transactions created by the account) will be suspended immediately.

3. The computer systems used for transactions between this website and members will ensure appropriate security according to reasonable expectations.

5. Transaction and shipping:

1. All products on the website are priced in New Taiwan Dollars (NTD).
2. The product name, price, content, specifications, models and other related information presented on the product transaction page are all part of the contract concluded between the member and the company.
3. When the member completes the product ordering process, an email will be automatically sent to the member's email address to notify the member that this website has received the member's ordering request.
4. If a member places an order that exceeds the purchase limit of the product, the company will only ship the product according to the upper limit of the quantity.
5. Members place orders based on the product quantity and price confirmation mechanism provided by this service. The order can only be accepted after the company confirms the order content and inventory through warehousing. And will be shipped to members within three working days.
6. In order to protect the rights and interests of members, members can apply to cancel the order before the order is confirmed. However, if the current order enjoys cross-product or full/full item discounts, if there is a need to cancel or return the product, it must be recalculated based on the current product order.
7. Our company uses electronic invoices, which will be issued seven days after shipment. Donation will be preset when you check out. If you need to return it to your home or request a paper copy, you can choose from the drop-down menu.

6. Returns and refunds:

1. Overseas, only "defective returns" service is accepted. If you receive defective goods, please contact the official customer service within ten days of receiving the goods and send photos of the goods to the customer service staff. If it is determined that the defect is not human-made (not caused by the customer), Tianyi Ai will, depending on the situation, resend the product or directly convert the money into "Member Shopping Credit" for next use.
2. Due to the complicated procedures for air parcel delivery in overseas areas and the different laws of various countries, Tianyiai cannot provide overseas return and exchange services. Please carefully confirm the order content when purchasing products. We apologize for any inconvenience caused. Tianyi Ai will strictly control the quality of the process and will strengthen confirmation before sending the package. Please feel free to shop.

7. Suspension or interruption of service:

The company will maintain the normal operation of the systems and services using reasonable technical methods and practices. However, the company reserves the right to suspend or interrupt the provision of this website in the following situations:

1. When necessary maintenance and construction are being carried out on the website's electronic communication devices.
2. When sudden electronic communication device failures occur.
3. When the electronic communication service provided on this website is stopped and the service cannot be provided.
4. When this website is unable to provide services due to force majeure factors such as natural disasters or other factors unrelated to the company.

8. Protection of intellectual property rights:

1. The software or programs used by this website and all content on the website, including but not limited to works, pictures, files, information, materials, website structure, website screen arrangement, and web design, are owned by this website or other rights holders according to law. Property rights, including but not limited to trademark rights, patent rights, copyrights, business secrets and proprietary technologies, etc. No one may use, modify, reproduce, publicly broadcast, adapt, distribute, publish, publicly publish, perform restoration engineering, decompile or reverse assemble without permission. If users wish to quote or reproduce the aforementioned software, programs or website content, they must obtain prior written consent from this website or other rights holders in accordance with the law. It is the user's obligation to respect intellectual property rights. If there is any violation, the user shall be liable for damages to this website (including but not limited to litigation costs and attorney's fees, etc.).
2. Under the principle of respecting the intellectual property rights of others, users agree not to infringe upon the intellectual property rights of others when using the services of this website.
3. If a user is involved in infringement, this website may suspend all or part of its services, or directly cancel the user's account.
4. If you find that your intellectual property rights have been infringed, please send the circumstances of the infringement and contact information, along with a true statement and a statement of legal intellectual property rights, to the customer service center at hi@tianyiai.tw.

9. Authorization of members to this website:

1. For information uploaded, transmitted, input or provided by members, members agree that this website may collect, process, save, transmit and use such information within a reasonable scope to provide members with other information or services, or to compile member statistics, or Conduct surveys or research on online behavior, or for any other lawful use.
2. If a member does not have the legal right to authorize others to use, modify, reproduce, publicly broadcast, adapt, distribute, distribute, or publicly publish certain information, and to sublicense the aforementioned rights to a third party, please do not upload, transmit, or input the information without authorization. Once any information provided or provided to this website is uploaded, transmitted, input or provided to this website by a member, it is deemed that the member has given permission to this website. Members have no objection to the unconditional use, modification, reproduction, public broadcast, adaptation, dissemination, distribution, and public publication of such materials, and may transfer the aforementioned rights to others. Members shall also ensure that the use, modification, reproduction, public broadcast, adaptation, dissemination, distribution, public publication, and sublicensing of such materials by this website will not infringe the intellectual property rights of any third party, otherwise they shall be liable for damages to this website ( Including but not limited to litigation costs and attorney fees, etc.).

10. Special authorization matters:

Due to the use of online transactions or activities provided by this service, the delivery or retrieval of goods (or gifts, etc.) may be completed through logistics or warehousing operators. Therefore, members agree and authorize Tianyi Aide to view the website For the needs and purposes of road transactions or activities, the personal information provided by members and necessary for delivery (such as recipient's name, delivery address, contact number, etc.) will be provided to logistics warehousing operators and related cooperating manufacturers to facilitate Complete the delivery and retrieval of the goods (or gifts, etc.).

11. Website advertising analysis:

This service has installed analysis and advertising functions. This function only analyzes page views and advertising effectiveness to optimize the usage process. If you want to deactivate such analysis and advertising functions, it is recommended that you refer to the non-disclosure method provided by Google or third-party services to deactivate the service. However, the technology involved in service deactivation has a certain probability of affecting the use of this service.

12. Other terms:

1. All service descriptions on this website are part of these User Terms. For matters that are not regulated, please refer to relevant matters, web descriptions of individual products and other service descriptions for details.
2. If there is any doubt about these user terms, they shall be interpreted in favor of consumers.
3. If all or part of any clause in these shopping terms is invalid, it will not affect the validity of other clauses.

13. Refuse or terminate membership use:

Tianyiai has the right to decide to terminate the member's password, account (or any part thereof) if it is not used or if the website's regulations are violated. Additionally, Tianyiai will not be held responsible to the members or any third parties if the use of this website is terminated.

Modification rights:

This official shopping website has the right to modify the privacy policy and related notices at any time and may publish the modified version on this official shopping website without prior notice to each individual. You can read the detailed modified privacy policy and related notices on this official shopping website at any time.